Hit List Frequently Asked Questions

This section contains the most frequently asked tech support questions and answers. (About 95% of the questions in the calls and emails we receive each day are answered on this page or in the referenced documents.)

We strongly suggest that all HitList users read the Overview. It will save you time and effort! You can either read it here or simply go into Hit List Help/Index and choose Overview. You can also review Hit List Step by Step Installation Guide, if you have any problem during installation of Hit List.

Overview:
Quick Overview of Hit List

Installation and Startup errors:

• Unpacking and Installing Hit List
  
• I get an error that my Reports Database can't be found
  
• When starting up Hit List, I'm getting a message that says something like: "The Jet VBA file (VBAJet.dll for 16-bit versions, or VBAJet32.dll for 32-bit versions) failed to initialize when called. Try reinstalling the applications that returned the error."
  
• I get "Determining Exit Pages" almost immediately when I try to update my database
  
• I'm trying to uninstall a 3.x version of Hit List after upgrading to Hit List v4 and it gives me an error about a corrupt log file
  
• During Setup, I get an error that says I'm out of disk space.
  
• During install, I get an error that MSVBVM50.dll is write-protected and Setup cannot continue.
  
• During install or when starting up Hit List after Setup, I get the error ""Run-time error '430' : Class does not support Automation or does not support expected interface."
  
• During installation, I'm reciving the following error: An access violatoin occured while copying the file

Reporting Issues:

• Reverse DNS and related issues
  
• DNS Tuning
• Solutions for: I Ran My Report and I only See Zeros...
  
• Choosing Between Summary & Detail Data vs. Summary Data Only
  
• My browser "times out" when running Remote Reports and using IE4

• How do I set up...?
  
• Use Filters in Hit List?
  
• Definitions for Requests, Visits and Visitors
  
• Change the Time Period of Reports?
  
• Filter internal hits from "Most Common Source Sites/URLs"?
  
• Add Referrer and User Agent Information into my logs?
  
• Options settings
  
• Use Lotus Domino with Hit List?
  
• Set up multiple databases for multiple servers and report on/update them simultaneously?
  
• What if my Apache server has separate access, agent and referrer logs?
  
• What are webserver "logs" and what do they look like?
  
• How can I change where Hit List FTPs my logs to on the local machine?
  
• Turn off HTML frames in my Hit List 4.x reports?
  
• Move Hit List reports from one machine to another?
  
• Set up the Hit List Enhanced NCSA plugin for use with my NCSA (Apache, Netscape) webserver?
  
• Set up the Hit List Remote Administrator version with W95/W98?
  
• Convert my 3.x reports/logfile databases to 4.x versions?
  
• Tracking jumps off sites

• Why have my Graphs disappeared from my Hit List HTML reports?
  
• Why isn't the Event Scheduler Working?
  
• Virtual Servers and the Hit List Virtual Server Manager
  
• Online Advertising and the Hit List Ad Manager
  
• Hit List Remote Reports, how to install and use
  
• Hit List Database Maintenance/performance tips

• Why am I getting a "Database is in use by another user" error?
• Set up SQL Server for use with Hit List?
• Set up Oracle for use with Hit List?