ISSEL - Performance management

Performance management - Extend it

My organisation already has defined goals, but we need a way to easily monitor progress towards achieving them.

We have lots of metrics, but don’t know how to decide which are the important ones.

We track performance with metrics, but it is difficult to show how we're improving performance and accomplishing our goals.

We have an internal system, but it’s error-prone and too costly to maintain.

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Live web seminars

Pilot Software regularly runs practical down-to-earth live web seminars where you can learn more about different aspects of performance management.

Check what live seminars are coming up at Pilot Software’s web site.*

On-demand web seminars

Managing Performance in the Call Center*
Presented by: Ranga Bodla, Director, Product Marketing, Pilot Software
Optimizing Performance in Local Government: The Sarasota County Case Study*
Presented by: Ed Exner, Supervisor of Parks & Recreation, Sarasota County; Ranga Bodla, Director of Product Marketing, Pilot Software.
Simplifying the Process of Populating Scorecards and Dashboards*
Presented by: Ranga Bodla, Director, Product Marketing, Pilot Software
Getting Down to the Critical: Designing Key Outcome Indicators for the Public Sector*
Presented by: Ranga Bodla, Director, Product Marketing, Pilot Software
Outgrowing Homegrown: How to Build Out Your Internally-developed Performance Management System*
Presented by: Ranga Bodla, Director, Product Marketing, Pilot Software
Moving from Metrics to Actionable Performance Management*
Presented by: Ranga Bodla, Director, Product Marketing, Pilot Software
Getting Down to the Critical: Designing Key Performance Indicators*
Presented by: Ranga Bodla, Director, Product Marketing, Pilot Software
Meeting the Mandate: Driving High Performance in the Public Sector (featuring a demo of PilotWorks)*
Presented by: Ranga Bodla, Director, Product Marketing, Pilot Software
Achieving Performance Management Success in the Public Sector: Lessons Learned from the Field*
Presented by: Carl DeMaio of Performance Institute; Ranga Bodla, Director, Product Marketing, Pilot Software
Performance Management in Practice: Doing the Right Work Daily to Achieve Goals (featuring a demo of PilotWorks)*
Presented by: Pilot Software

White papers

How to jump start your PM project*
Author: Pilot Software
Mitigating Metrics Madness: Distinguishing Between Metrics and KPIs, A three-step litmus test*
Author: Pilot Software
Moving from a Metrics-Based System to Actionable Performance Management*
Author: Pilot Software

More white papers

News and analysis

Maximize IT To Optimize Performance, by Mark Smith, Ventana Research
Love Your "Dogs",by Harry Quarls, Thomas Pernsteiner, and Kasturi Rangan
Pilot Provides Process to Improve Performance, by Mark Smith, Ventana Research
See It Coming, by Wayne Eckerson, Intelligent Enterprise
Performance Management Glossary, by Pilot Software
Recommended Performance Management Features Checklist, by Pilot Software
Performance Management: Looking for Success, by the Performance Guys for DM Review
Jump-Start Your Corporate Performance Management Initiative, by Michael Coveney, co-author of The Strategy Gap for SmartPros
Performance Management: Organic Performance Management, by the Performance Guys for DM Review
Why Metrics-Centric Performance Management Solutions Fall Short, by Jonathan D. Becher for DM Review
Strategy Execution: The Road Not Taken, by Chris Bohner, BusinessIntelligence.com

More News and analysis

Books

Measuring Performance by Bob Frost
This primer distills the essence of an important topic and presents it in plain language for leaders. Measuring Performance show how advanced measures are giving leaders new leverage to create change, manage performance, and produce better results. It covers developing the right measures, using metrics to improve performance, and key issues that arise in deploying metrics.

Buy this book from Amazon.co.uk

Execution by Larry Bossidy, Ram Charan and Charles Burck
Disciplines like strategy, leadership development, and innovation are the sexier aspects of being at the helm of a successful business; actually getting things done never seems quite as glamorous. But as Larry Bossidy and Ram Charan demonstrate in Execution, the ultimate difference between a company and its competitor is, in fact, the ability to execute.

Buy this book from Amazon.co.uk

“PilotWorks 2006 offers advanced capabilities not found in products from business intelligence providers such as Business Objects, Cognos, Hyperion, MicroStrategy, Oracle and SAP.”
Read the entire report

Mark Smith, CEO of Ventana Research