Performance management - Get started

Additional resources:
Track 2: Extend it
Track 3: Sustain performance

Live web seminars

Pilot Software regularly runs practical down-to-earth live web seminars where you can learn more about different aspects of performance management.

• Check what live seminars are coming up at Pilot Software’s web site.*
  

On-demand web seminars

• Optimising performance in local government: The Sarasota County case study*
  Presented by: Ed Exner, Supervisor of Parks & Recreation, Sarasota County; Ranga Bodla, Director of Product Marketing, Pilot Software
• Performance Management demystified*
  Presented by: Pilot Software
• Leadership as an accelerator of strategy*
  Presented by: Ranga Bodla of Pilot Software; and Dr. Jim Hazy, president and founder, Leadership Science)
  

White papers

• The alignment-focused organization: Bridging the gulf between strategy and execution*
  Author: Pilot Software
• Demystifying Performance Management*
  Author: Pilot Software
• How to jump start your PM project*
  Author: Pilot Software
• The management imperative at midsize companies: How to use strategy and Performance Management as competitive weapons*
  Author: Mark Friedman, president of Real Time Strategy
• Performance Management for contact centers*
  Author: Pilot Software
• Performance Management overview*
  Author: Greg Winston for Clear Analytics
  
  More white papers
  

• A how-to guide for the service improvement initiative, by Treasury Board of Canada Secretariat*
• Interview with Jonathan Becher, CEO and President, Pilot Software, by Stuart Lauchlan, insightexec, The Customer Management Community*
• Love your "dogs", by Harry Quarls, Thomas Pernsteiner, and Kasturi Rangan*
• Pilot provides process to improve performance, by Mark Smith, Ventana Research
• Recommended Performance Management features checklist, by Pilot Software
• Performance Management glossary, by Pilot Software
• Balanced scorecard best practices: Understanding leading measures, by Bill Barberg, BusinessIntelligence.com
• Operational Alignment: Bridging the gap between strategy and execution, by Jonathan D. Becher for BPM Magazine
  
  More News and analysis
  
  

Built to Last by Jim Collins and Jerry I. Porras

What makes a visionary company? This book, written by a team from Stanford's Graduate School of Business, compares what the authors have identified as "visionary" companies with selected companies in the same industry. The authors juxtapose Disney and Columbia Pictures, Ford and General Motors, Motorola and Zenith, and Hewlett-Packard and Texas Instruments, to name a few. The visionary companies, the authors found out, had a number of common characteristics; for instance, almost all had some type of core ideology that guided the company in times of upheaval and served as a constant bench mark. Not all the visionary companies were founded by visionary leaders, however. On the whole, this is an intriguing book that occasionally provides rare and interesting glimpses into the inner workings and philosophical foundations of successful businesses.

Buy this book from Amazon.co.uk

The Balanced Scorecard: Measures That Drive Performance (HBR OnPoint Enhanced Edition) by David S. Norton and Robert P. Kaplan

HBR OnPoint Articles save you time by summarizing the original Harvard Business Review article in a way that enables you to quickly scan, absorb, and share the management insights with others. This issue covers a year-long research project in which the authors develop a "balanced scorecard" performance measurement system that allows executives to view a company from several perspectives simultaneously including financial measures that reveal the results of actions already taken, as well as three sets of operational measures that show customer satisfaction, internal processes, and the organisation's ability to learn and improve.

Buy this book from Amazon.co.uk